Find out how your workplace services are really performing. Cleaning, catering, reception and workplace support shape how people experience the office every day.
Accordo helps you collect regular feedback on each service, compare sites and track the effect of changes, without specialist research skills.
A facilities and services survey asks employees how satisfied they are with the everyday services that keep the workplace running, such as cleaning, maintenance, catering, reception and workplace support. It shows which services are working, which aren't and where, so you can prioritise fixes and talk to providers with evidence.
When to run one:
As part of a regular service review: quarterly or twice a year, to track satisfaction with each service.
Before a contract renewal or retender: gather evidence on how current services are performing.
After a service change: check how a new provider, menu, opening hours or service level is landing.
When issues are rising: understand the scale and pattern of problems behind an increase in complaints.
Use these as a starting point. In Accordo you can build your survey from a template or the question library, then edit, remove or add your own questions. Tip: let people skip services they don't use, so ratings come from real users.
How satisfied are you with the cleanliness of the workplace?
How satisfied are you with the cleanliness of washrooms and kitchens?
When something needs fixing, how quickly is it dealt with?
Ask about each service consistently so you can compare sites and track change over time. Share what you are changing as a result, so people see their feedback lead somewhere.
Rate each service separately, so you can see which are performing well and which need attention.
Compare buildings, floors and locations to find where problems are concentrated and where good practice could be shared.
Repeat the same questions each review cycle to see whether service changes and improvements are working.
Build your survey from a workplace-focused template or the question library, and use conditional logic so people only rate the services they use.
Choose anonymous or identifiable responses, turn on automatic translation, then share by link, email, Slack or Microsoft Teams.
Compare services and sites, follow participation as it comes in, and use AI-generated summaries to understand open-text comments.
Agree priorities with your teams and providers, make changes, then repeat the survey to track the effect.
Get regular, comparable feedback on every service across your sites, prioritise fixes, and bring evidence to provider reviews and budget discussions.
Assess facilities services for several clients from one workspace. Brand each survey for the client, reuse your own question sets, and compare results across sites.
A survey is only as good as its design and the people who answer it. Keep these in mind:
Ask the people who use the service: let people skip services they don't use, so ratings come from real experience.
Use more than one source: read survey results alongside helpdesk data and service reports before drawing conclusions about a provider.
Who responds matters: check participation by site and floor before comparing them.
Check sensitive wording in other languages: automatic translation makes surveys more inclusive, but have a fluent speaker review anything sensitive.
AI summaries support your judgement: use them to find themes in open-text comments quickly, then read the comments behind the themes that matter.
Include the services people use most and those you can influence, such as cleaning, maintenance, catering, reception, mailroom and workplace support. Keep it short by letting people skip services they don't use.
Many teams run one quarterly or twice a year, with a short survey after any significant service change.
Yes. Accordo lets you compare groups such as buildings, floors and locations, so you can see where issues are concentrated.
Yes. Consistent feedback over time gives you evidence to discuss service performance with providers, alongside your service reports.
Anonymous responses usually give more honest feedback. Accordo lets you choose anonymous or identifiable responses for each survey.
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Build your survey on the free plan, share it in minutes and see results as they come in.
