Workplace Experience Glossary
Plain-English definitions of the terms used in workplace experience research, from survey design and employee listening to hybrid working, space effectiveness, facilities services and wellbeing. Written for in-house workplace and facilities teams and the consultants who advise them, so you can design better surveys, read results with confidence and explain findings to stakeholders.
Facilities & Workplace Services
Facilities & Workplace Services covers how workplaces operate day-to-day—amenities, maintenance, cleaning, reception and service operations that support employees.
Hybrid & Flexible Working
Hybrid & flexible working covers arrangements, practices and policies that mix remote and in‑office work to support productivity and choice.
Space Effectiveness & Workplace Change
Space Effectiveness & Workplace Change covers how physical workplaces support work and how redesigns or moves affect people’s experience.
Survey Design, Analysis & Benchmarking
Survey Design, Analysis & Benchmarking covers the methods, metrics and practices used to create surveys, analyse responses and track performance.
Wellbeing, Culture & Belonging
Wellbeing, Culture & Belonging covers employee mental, physical and social wellbeing, organisational culture, and measures of inclusion and workplace belonging.
Workplace Experience & Employee Listening
Workplace Experience & Employee Listening covers terms related to collecting, analysing and acting on employee feedback to improve workplace outcomes.
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