Head of Workplace Insights & Strategy
Fiona Fernandes writes about the people, places and ideas shaping better workplaces. With a focus on workplace strategy, employee experience and the evolving world of work, she explores how organisations can use research, feedback and evidence to make more informed decisions.
Through Workplace Insights, Fiona examines emerging trends, challenges conventional thinking and makes complex workplace topics accessible to professionals responsible for creating better working environments.
2026 m. spalio 23 d.
Brief answer: Short psychological safety question sets vary mainly by focus, length and actionability: single-item proxies are fast but noisy, Edmondso...
2026 m. spalio 23 d.
how to design wellbeing pulse survey for frontline staff: keep questions short, distribute where and when people work, protect anonymity to preserve ps...
2026 m. spalio 23 d.
Burnout risk often shows up as a cluster of measurable signals: worsening exhaustion and recovery scores in surveys, falling engagement or participatio...
2026 m. spalio 23 d.
Belonging in hybrid teams is best measured with a mix of short, reliable survey items, behavioural indicators of participation and targeted qualitative...
2026 m. spalio 23 d.
how to evaluate catering services impact on employee wellbeing: Start by defining the wellbeing outcomes you want to influence, pick a small set of mea...
2026 m. spalio 23 d.
Ask concise, purpose-driven questions covering service quality, availability, accessibility, safety and overall satisfaction—each with a recommended re...
2026 m. spalio 23 d.
Measure workplace facilities utilisation by amenity type by matching method to purpose: use surveys for experience and intent, sensors or booking data...
2026 m. spalio 23 d.
You can survey cleaning services satisfaction in offices with a short, representative questionnaire, careful sampling and simple metrics (cleanliness,...
2026 m. spalio 23 d.
Short answer: Measure adoption with a focused mix of quantitative usage indicators, targeted fit-to-task surveys and qualitative inquiry, then compare...
2026 m. spalio 23 d.
Pulse surveys and one-off post-occupancy studies answer different questions: pulses are better for tracking short-term trends and programme steering, w...
2026 m. spalio 23 d.
Measure behavioural change after a workplace move by combining objective operational data (bookings, access logs, calendar metadata), short, targeted p...
2026 m. spalio 23 d.
How to design a before and after workplace change survey is to plan paired, repeatable measurements, a clear sampling strategy and complementary qualit...
2026 m. spalio 23 d.
troubleshoot why hybrid meetings feel excluding and fix them: start by diagnosing whether exclusion is caused by meeting design, facilitation, room set...
2026 m. spalio 23 d.
You can benchmark hybrid office attendance patterns over time by selecting consistent attendance metrics, combining complementary data sources, normali...
2026 m. spalio 23 d.
Short answer: what metrics indicate hybrid working is working well are a balanced set of participation, collaboration quality, focus capacity, wellbein...
2026 m. spalio 23 d.
A good hybrid working pulse survey for distributed teams is short, frequent, and designed to separate where people work from what they do. Start with a...
2026 m. spalio 23 d.
Design a post-occupancy evaluation survey to test specific hypotheses about how the new office supports work: define clear objectives, choose concise v...
2026 m. spalio 23 d.
Use pulse surveys for frequent, focused checks of specific issues and full engagement surveys for comprehensive diagnosis and strategy-level measuremen...
2026 m. spalio 23 d.
Low workplace wellbeing scores usually come from a mix of measurement problems and real workplace issues; the immediate task is to separate survey arte...
2026 m. spalio 23 d.
how to measure office space effectiveness: Use a mixed-methods approach that combines occupancy and booking data, short targeted surveys, structured ob...