Head of Workplace Insights & Strategy
Fiona Fernandes writes about the people, places and ideas shaping better workplaces. With a focus on workplace strategy, employee experience and the evolving world of work, she explores how organisations can use research, feedback and evidence to make more informed decisions.
Through Workplace Insights, Fiona examines emerging trends, challenges conventional thinking and makes complex workplace topics accessible to professionals responsible for creating better working environments.
23. listopada 2026.
Brief answer: Short psychological safety question sets vary mainly by focus, length and actionability: single-item proxies are fast but noisy, Edmondso...
23. listopada 2026.
how to design wellbeing pulse survey for frontline staff: keep questions short, distribute where and when people work, protect anonymity to preserve ps...
23. listopada 2026.
Burnout risk often shows up as a cluster of measurable signals: worsening exhaustion and recovery scores in surveys, falling engagement or participatio...
23. listopada 2026.
Belonging in hybrid teams is best measured with a mix of short, reliable survey items, behavioural indicators of participation and targeted qualitative...
23. listopada 2026.
how to evaluate catering services impact on employee wellbeing: Start by defining the wellbeing outcomes you want to influence, pick a small set of mea...
23. listopada 2026.
Ask concise, purpose-driven questions covering service quality, availability, accessibility, safety and overall satisfaction—each with a recommended re...
23. listopada 2026.
Measure workplace facilities utilisation by amenity type by matching method to purpose: use surveys for experience and intent, sensors or booking data...
23. listopada 2026.
You can survey cleaning services satisfaction in offices with a short, representative questionnaire, careful sampling and simple metrics (cleanliness,...
23. listopada 2026.
Short answer: Measure adoption with a focused mix of quantitative usage indicators, targeted fit-to-task surveys and qualitative inquiry, then compare...
23. listopada 2026.
Pulse surveys and one-off post-occupancy studies answer different questions: pulses are better for tracking short-term trends and programme steering, w...
23. listopada 2026.
Measure behavioural change after a workplace move by combining objective operational data (bookings, access logs, calendar metadata), short, targeted p...
23. listopada 2026.
How to design a before and after workplace change survey is to plan paired, repeatable measurements, a clear sampling strategy and complementary qualit...
23. listopada 2026.
troubleshoot why hybrid meetings feel excluding and fix them: start by diagnosing whether exclusion is caused by meeting design, facilitation, room set...
23. listopada 2026.
You can benchmark hybrid office attendance patterns over time by selecting consistent attendance metrics, combining complementary data sources, normali...
23. listopada 2026.
Short answer: what metrics indicate hybrid working is working well are a balanced set of participation, collaboration quality, focus capacity, wellbein...
23. listopada 2026.
A good hybrid working pulse survey for distributed teams is short, frequent, and designed to separate where people work from what they do. Start with a...
23. listopada 2026.
Design a post-occupancy evaluation survey to test specific hypotheses about how the new office supports work: define clear objectives, choose concise v...
23. listopada 2026.
Use pulse surveys for frequent, focused checks of specific issues and full engagement surveys for comprehensive diagnosis and strategy-level measuremen...
23. listopada 2026.
Low workplace wellbeing scores usually come from a mix of measurement problems and real workplace issues; the immediate task is to separate survey arte...
23. listopada 2026.
how to measure office space effectiveness: Use a mixed-methods approach that combines occupancy and booking data, short targeted surveys, structured ob...