Head of Workplace Insights & Strategy
Fiona Fernandes writes about the people, places and ideas shaping better workplaces. With a focus on workplace strategy, employee experience and the evolving world of work, she explores how organisations can use research, feedback and evidence to make more informed decisions.
Through Workplace Insights, Fiona examines emerging trends, challenges conventional thinking and makes complex workplace topics accessible to professionals responsible for creating better working environments.
23 October 2026
Brief answer: Short psychological safety question sets vary mainly by focus, length and actionability: single-item proxies are fast but noisy, Edmondso...
23 October 2026
how to design wellbeing pulse survey for frontline staff: keep questions short, distribute where and when people work, protect anonymity to preserve ps...
23 October 2026
Burnout risk often shows up as a cluster of measurable signals: worsening exhaustion and recovery scores in surveys, falling engagement or participatio...
23 October 2026
Belonging in hybrid teams is best measured with a mix of short, reliable survey items, behavioural indicators of participation and targeted qualitative...
23 October 2026
how to evaluate catering services impact on employee wellbeing: Start by defining the wellbeing outcomes you want to influence, pick a small set of mea...
23 October 2026
Ask concise, purpose-driven questions covering service quality, availability, accessibility, safety and overall satisfaction—each with a recommended re...
23 October 2026
Measure workplace facilities utilisation by amenity type by matching method to purpose: use surveys for experience and intent, sensors or booking data...
23 October 2026
You can survey cleaning services satisfaction in offices with a short, representative questionnaire, careful sampling and simple metrics (cleanliness,...
23 October 2026
Short answer: Measure adoption with a focused mix of quantitative usage indicators, targeted fit-to-task surveys and qualitative inquiry, then compare...
23 October 2026
Pulse surveys and one-off post-occupancy studies answer different questions: pulses are better for tracking short-term trends and programme steering, w...
23 October 2026
Measure behavioural change after a workplace move by combining objective operational data (bookings, access logs, calendar metadata), short, targeted p...
23 October 2026
How to design a before and after workplace change survey is to plan paired, repeatable measurements, a clear sampling strategy and complementary qualit...
23 October 2026
troubleshoot why hybrid meetings feel excluding and fix them: start by diagnosing whether exclusion is caused by meeting design, facilitation, room set...
23 October 2026
You can benchmark hybrid office attendance patterns over time by selecting consistent attendance metrics, combining complementary data sources, normali...
23 October 2026
Short answer: what metrics indicate hybrid working is working well are a balanced set of participation, collaboration quality, focus capacity, wellbein...
23 October 2026
A good hybrid working pulse survey for distributed teams is short, frequent, and designed to separate where people work from what they do. Start with a...
23 October 2026
Design a post-occupancy evaluation survey to test specific hypotheses about how the new office supports work: define clear objectives, choose concise v...
23 October 2026
Use pulse surveys for frequent, focused checks of specific issues and full engagement surveys for comprehensive diagnosis and strategy-level measuremen...
23 October 2026
Low workplace wellbeing scores usually come from a mix of measurement problems and real workplace issues; the immediate task is to separate survey arte...
23 October 2026
how to measure office space effectiveness: Use a mixed-methods approach that combines occupancy and booking data, short targeted surveys, structured ob...